Our Team

TSI’s senior staff brings a wealth of varied experience to the management of day-to-day affairs and managing future growth. TSI is a lean, high-energy organization focused on its mission and commitment to provide high quality and cost-effective service.

 

  Chief Executive Officer
  Randy Cantrell
  (903)453-0157
  rcantrell@trustservices.org

 
Randy Cantrell began his work with asbestos trusts in 2004 when he joined TSI as the Chief Financial Officer. Mr. Cantrell has 35+ years of experience in Finance, Information Technology, Human Resources, Operations, and expertise in business systems and process improvement. 

Mr. Cantrell was promoted to his current CEO position in April 2010 after serving in various positions as TSI’s Chief Operations Officer and as the CFO. Since becoming CEO he has guided the streamlining of the organization and reinforced its commitment to its customers. During his tenure at TSI, he has been specifically responsible for the development of the new TSI Claims System, the conversion of the older claim processing systems of five client trusts over to the TSI Claims System, and the transition to a managed services contract with Tribridge utilizing Tribridge's “Concerto Cloud” for all critical IT components.  He currently provides CFO oversight and is leading the accounting systems "Best Practice" project.

Mr. Cantrell is a graduate of East Texas State University, Commerce, Texas, with a BBA in Accounting. He is also a member of the Texas State Board of Public Accountancy.               

 

  Trusts Manager
  Miranda Wooldridge
  (903)453-0154 
  mwooldridge@trustservices.org

 
Miranda Wooldridge joined TSI in October 1999. Ms. Wooldridge is manager of all Trusts administered by TSI, including NGCBIT, FAST, APG, KS, and Swan. She is responsible for managing the claims department, working with the Executive Director and Trustees regarding various claims issues for each Trust, training law firms on website and policy changes, and working with IT personnel on system changes. Her previous work with TSI includes processing claims for several of the bodily injury trusts and property damage trusts. Ms. Wooldridge also has several years of experience as a bank teller and legal assistant.

 

  Claims Manager
  Jill Malone
  (903)453-2160 Ext. 270 
  jmalone@trustservices.org

 
Jill Malone joined TSI in December 2004 and has worked as a claims analsyt and lead analyst.  Her prior experience includes over 20 years as a customer service specialist.  Currrently, Ms. Malone is a Claims Manager for the National Gypsum Bodily Injury Trust.  Her duties include answering claims analysts' questions, managing claims workload, working with the other claims managers on various issues, and providing excellent customer service to law firms.

 

  Claims Manager
  Lori Webb
  (903)453-0159 
  lwebb@trustservices.org

 
Lori Webb joined TSI in November 2004 as a claims analsyt.  Her prior experience includes several years as a customer service operator for AT&T (Southwestern Bell).  Currently, Ms. Webb is the Claims Manager for six trusts administered by TSI including FAST, APG, Kaiser, Swan, Utex, and Clemtex Bodily Injury Trusts.  Her duties include managing the daily workloads of her staff, working with the Trustees on various issues, and providing excellent customer service to law firms.   

 

  Data Control Manager
  Jackey Ferrell
  (903)453-0158 
  jferrell@trustservices.org

 
Jackey Ferrell joined TSI in February 2001 and has been the Manager of Data Control from the department's inception in 2004.  He has been involved in creating processess and procedures over the life of the department beginning with paper claim files conversion to electronic documentation.  He originally created programs and reports to utilize and track workflow, most of which have been implemented into the current TSI Claims System.  Mr. Ferrell is responsible for intake and conversion of all incoming media and documentation, validation of processes, sending of all correspondence and tracking delivery.  He also maintains inventory of stored documentation in the warehouse.

Mr. Ferrell earned a B.S. in Education from East Texas State University.